Take a check on your mobile device. How many emails have you still read? How many phone calls did you miss? Finally, how many text messages have you received but not yet read? If you’re anything like me, you have a lot of unread emails and missed phone calls, but almost no unread text messages.
People nowadays expect quick, clear communication on their own terms, which is why your company should consider adopting corporate text messaging to engage with consumers.
As a result, staying in touch with your customers is more crucial than ever. There’s no better way to accomplish this than by using business text messaging services. You can communicate with your consumers using text messaging instead of dialing them and save money on long-distance minutes. Text messages have no time limits and are ideal for reaching out to folks who are too busy to pick up the phone right now.
- Directly respond to your customers
When you send a text message, your customer normally responds within minutes, however, email messages can take hours or even days to answer. As a result, you’ll be able to acquire the information you need immediately and without having to wait for a response.
Text messages also have a greater response rate than phone calls. Text messages, on the other hand, have a response rate of over 90%, whereas phone calls only have a response rate of around 20%, according to studies.
- Improve your productivity
Text messages are ideal for busy professionals who need to be productive because they are rapid and easy to respond to. You can acquire the information you need without taking a break from your work using business texting solutions. If you’re a real estate agent, for example, you may utilize text messaging to keep your clients informed about new listings or open homes. You can also utilize text messaging to remind patients of their appointments if you’re a doctor.
Furthermore, SMS messages might save you time. If you’re having a sale, for example, instead of calling each consumer personally, you can send a text message with the specifics.
- Allowing you to save more
Text messaging is a low-cost method of communicating with customers. Text messages, unlike voice conversations, do not consume minutes or data, allowing you to save money on your phone bill.
Plus, text messaging has no long-distance fees, so you may communicate with customers all around the world without incurring additional costs.
If you’re a business owner in the United States, for example, you can reach out to clients in Canada without incurring any additional costs.
- The easiest way to communicate with your customer
One of the easiest ways to communicate with your consumers is through text messaging. You can contact them at any time of day or night using text messages, and they can respond whenever it is convenient for them.
As a result, you’ll be able to stay in touch with your consumers without having to take time away from your hectic schedule. Text messages are ideal for getting your message through quickly and efficiently because they are brief and to the point.
Text messages can also be easily archived, allowing you to refer to them whenever you need them.
- Create language-specific broadcasts to target new markets
Text messages are an excellent method to tailor your consumer communications. Text messages can be used to communicate special offers, announcements, or even just say hello.
Furthermore, text messages are an excellent approach to developing consumer relationships. You may show your consumers that you care about them and are concerned about their well-being by sending them regular SMS messages.
Text messaging can also assist you in keeping track of your customer’s preferences. If you’re a restaurant owner, for example, you may use text messaging to deliver unique discounts to consumers based on their dining history.
- Breakdown the language barrier with automatic translation in 109 languages
Text messaging is an excellent approach to communicating with international customers. You can send messages in any language you desire with text messaging, and your clients can react in their language.
That means you won’t have to learn a new language to communicate with customers all around the world. Additionally, text messaging is an excellent approach to hone your customer care abilities. You can provide better service and make your consumers feel more at ease if you can speak with them in their language.
Text messaging is one of the most convenient ways to communicate with your customers. With text messages, you can reach out to them any time of day or night, and they can respond whenever it’s convenient for them. That means you can stay in touch with your customers without having to interrupt your busy schedule. And since text messages are short and to the point, they’re perfect for getting your message across quickly and efficiently. Text messages are also a great way to build customer relationships. By sending regular text messages, you can show your customers that you care about them and that you’re interested in their well-being.
What to Expect From Your Business Texting Service?
A business texting service is a low-cost, quick communication method with a high open rate. Regrettably, not all text messaging providers are the same. Look for the following aspects when selecting the best solution for your startup, small business, or corporation:
- Integrate with other apps: You should be able to save, track, and take notes on messages sent from your phone to other apps. You can streamline all of your social messaging channels into one platform like Facebook Messenger, SMS, WhatsApp, Multilingual Webchat, Google Business Messenger, and Telegram
- Provide shared phone numbers: If you use a business text service, you should be able to readily work with other members of your team. You should be able to share subscribers (contacts) and an inbox for receiving messages with your coworkers.
- Make automation simple: You should be able to use auto-replies with a texting provider to simply follow up on missed calls, send snippets to speed up responses, arrange demos, and book appointments.
- Share anything: People send emoticons, photos, movies, and GIFs when they text, so you should be able to do the same with a corporate messenger.
- Provide reasonable pricing: Ideally, a hosted messaging platform would save you money!
If you’re searching for a low-cost approach to engaging with your customers, text messaging should be part of your communications strategy. Adding text messaging as a communication channel will boost your efficiency, whether you’re a mobile marketer, a customer service representative, or a sales representative.
If you are ready to integrate Business Text Messaging into your services you can contact David Hayes, Co-Founder of Babeltext for a product demonstration. Or visit our website and learn how Babeltext is useful to your business expansion and can improve your customer service experience.