How it Works
Babeltext provides real-time translations, enabling your team and customers to message in their native languages. We support all the major platforms, including SMS, Web Chat, WeChat, Discord, Telegram, WhatsApp, Facebook Messenger, Google Business Messenger, and Mobile Text.
Example
Suppose a Chinese-speaking patron contacts the Sydney Opera House with a query about upcoming performances, sending their message in Mandarin via WeChat. This enquiry is instantly processed through an advanced translation system, which accurately converts the Mandarin text into English. The translated message is then delivered to a live operator via a user-friendly web interface.
The operator, fluent in English, reviews the query and drafts a response in English. Once submitted, the system seamlessly translates the operator’s reply back into Mandarin, ensuring the patron receives a clear and precise response in their native language. This translated reply is then sent directly to the patron’s mobile WeChat account, completing the interaction naturally and personally despite the language barrier.
Babeltext – Bridging Language Gaps in Global Customer Service
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Why Babeltext?
Today, customers want to be able to message rather than speak on calls.
We empower businesses from all sectors to engage with their communities across the world in 195 languages, using their customers’ preferred social channels.
Unparalleled Engagement
Babeltext is your front-line customer support platform, providing unparalleled engagement, staff efficiencies and cost savings.
Communicate in 195 Languages
You’ll also globalise your customer services with automatic translation in 135 languages.
Integrate to Your Ecosystem
Connect your existing CRM to populate the Babeltext platform with your customer information or take a feed from us to you.
Simple and Intuitive
Our platform has been designed to be simple and intuitive, to speak to multiple customers, anywhere in the world and in any language.
Future Proof Customer Services
Your operator will have more tools to work remotely. They can field customer inquiries from an office setting or if needed from the comfort of their homes.
Customise & White Label
Fully customisable white label platform to add your own company branding, logo and business identity.
Our Plans
NOW AVAILABLE IN 32 COUNTRIES
Choose the plan that suits your needs
Oct 2024 – Updated Pricing Package. All Prices Quoted in USD.
SPECIAL: 50% Off for Non-Profits and Charities
Multilingual Webchat
STARTER
$35 / Month
Add a Webchat to your site for all customers. 135 languages automatically translated.
No set up fee with 12 Month Contracts.
Multilingual Channels
PREMIUM – MOST POPULAR
$95 / Month
Suitable for small to medium businesses to engage with customers in any language across multiple platforms.
No set up fee with 12 Month Contracts.
- SMS
- Webchat
Multilingual Channels and Marketing
ENTERPRISE
$295 / Month
For Enterprise Customers looking to reach leads across all channels and broadcast messages as part of a broader marketing strategy.
- SMS
- Webchat
- Facebook Messenger
Testimonials
Don’t just take our word for it – here’s what our clients have to say about their experience using Babel Text.
“A progressive business or service that wants to be competitive in the new digital era needs to create new opportunities for authentic human connection.
Babeltext is the solution”
Ethnic Communities Council NSW
“Babeltext is helping elevate the hotel to a modern standard of communication”.
Schwartz Hotel Group
“Babeltext has been a fantastic partner with our Couch Surfer text line & platform and significantly reduced the impact of homeless in CaLD communities”.
Jewish House
Contact Us
We would love to hear from you! Contact us using the information below, and we’ll get back to you as soon as possible.