How it Works

Babeltext provides real-time translations, enabling your team and your customers to chat in their native languages. We support all the major platforms like SMS, Webchat, Discord, Telegram, WhatsApp, Facebook Messenger, Google Business Messenger and Mobile Text.

Channels

Install in a few easy steps…

Step 1

Choose the Babeltext Channels that your customers use.

Step 2

Update your website’s Contact Us page with your unique Babeltext number and add QR Codes to make it simple for your customers. Try the examples below.

Scan / Click  / Send.

Step 3

Use Babeltext Message Port to broadcast a personalised message to your customer base. Broadcast messages can be in any major language. Our platform also integrates with Microsoft’s 365 Suite.

Step 4

Your customer service agents log into the Babeltext platform and respond to customer enquiries in any language.

On these channels…

WhatsApp

Over 2 billion users globally. Used for personal and business communication.

Discord

Popular messaging channel for Crypto, Gamers and Communities and Socialising.

SMS

Ubiquitous messaging platform. Instant and reliable. Ultimate text-based communication.

Facebook Messenger

1.3 billion users. Integrated with Facebook and other Meta platforms

Google Business Messenger

Engages businesses with customers directly from Google search.

Web Chat

Used globally for customer support. Enables real-time interactions on websites

Telegram

500 million users. Emphasis on privacy and security. Perfect for Fintech

Contact us here

Book a Chat and Demo

Why Babel Text?

“Today, customers want to be able to message rather than speak on calls.”

We empower businesses from all sectors to engage with their communities across the world in 133 languages, using their customers’ preferred social channels.

Unparalleled Engagement

Babeltext is your front-line customer support platform, providing unparalleled engagement, staff efficiencies and cost savings.

Communicate in 133 Languages

You’ll also globalise your customer services with automatic translation in 133 languages.

Integrate to Your Ecosystem

Connect your existing CRM to populate the Babeltext platform with your customer information or take a feed from us to you.

Simple and Intuitive

Our platform has been designed to be simple and intuitive, to speak to multiple customers, anywhere in the world and in any language.

Future Proof Customer Services

Your operator will have more tools to work remotely. They can field customer inquiries from an office setting or if needed from the comfort of their homes.

Customise & White Label

Fully customisable white label platform to add your own company branding, logo and business identity.

Our Plans

We believe in transparency and simplicity when it comes to pricing. Our goal is to provide you with exceptional value for your investment.

Choose the plan that suits your needs and budget, and get ready to take your experience to the next level.

 

All prices shown are in USD

A – Basic

$195 / month + Setup

Good for small business to start conversational marketing
Custom Set Up
Operator Platform – 1 Seat
Statistical Dashboard
Dedicated Number – 32 Countries Available
Two Way Messaging Channels
  • SMS
  • Web Chat
  • WhatsApp
Includes 1000 Msg (Per Seat/PM)
Automatic Translation in 133 Languages
B – Growth

$300 / month per seat + Setup

Good for small to medium businesses to combine message (SMS) broadcasts and conversational marketing
Custom Set Up
Operator Platform – 2 Seats
Statistical Dashboard
Dedicated Mobile – 32 Countries Available
Two Way Messaging Channels
  • SMS
  • Web Chat
  • WhatsApp
Includes 2000 Msg (Per Seat/PM)
Automatic Translation in 133 Languages
Broadcast Messaging Platform (Includes API Suite)
C- Enterprise 

Speak to our team

Good for major corporate and governments providing a fully customised solution.
Custom Set Up
Operator Platform (Seats on Request)
Statistical Dashboard
Dedicated Mobile – 32 Countries
Two Way Messaging Channels
  • SMS
  • Web Chat
  • Facebook Messenger
  • Google Business Messenger
  • Discord
  • WhatsApp
  • Telegram
Includes 5000 Msg (Per Seat/PM)
Automatic Translation in 133 Languages
Broadcast Messaging Platform (Includes API Suite)

Industries

As an Aged Care facility, you have daily engagement with people experiencing hearing loss, speech impairment and cognitive decline. For many Aged Care residents, such symptoms, coupled with medications, privacy issues, or background noise, can influence effective communication. Adopting Babeltext, Aged Care providers have open and instant communications with residents, families and their respective healthcare professionals. As a multilingual text-messaging platform, we remove additional stress, anxiety and upset for non-English speakers and those with audiology challenges.

Up to 55% of individuals residing in Sydney's Greater West and Melbourne are of non-English speaking backgrounds (insert researcher). Due to the language barrier, most of these constituents struggle to ask questions and organise essential documentation required by Government bodies. For example, payment plans with Revenue NSW or queries relating to Service NSW partner services (Roads and Maritime, Births, Deaths and Marriages, or Fair Trading). Babeltext is an incredibly economical and intelligent solution to resolve language barrier challenges. Our service streamlines communication between Government/Council and residents. Your operators can manage multiple
multilingual requests, and the savings gained from reducing wait times result in thousands of dollars. Read more here: https://babeltext.com/blog/cald-covid-and-babeltext/

Expand your customer service channels to include more real-time engagement. Remove the emotional stress non-English speaking customers face and communicate effectively via the Babeltext text messaging platform in 133 languages. Empower guests and international residents to make reservations, order meals and beverages confidently, or discover nightlife and other hotspots via text in their native language. Read more here: https://babeltext.com/blog/transforming-guest-experiences-elevating-hospitality-with-innovative-messaging-solutions/

Babeltext maximises customer engagement across organisational service channels, significantly reduces costs and opens the multilingual market. Integrating our platform with your CRM results in massive cost savings due to increased operational efficiencies. Don,t pay $4.80 per operator support
call when you can deliver elite customer service via text message for 60 cents! One operator can manage and resolve multiple requests within seconds. Read more here: https://babeltext.com/blog/heres-why-you-should-use-a-business-text-messaging-service/

Imagine how many more lives your service could save and support without language barriers and backed-up operators. Babeltext immediately resolves this obstacle and opens up your help and crisis service to socially isolated individuals. A great example is the mega-successful US Crisis Text Linepositively highlights how Australian help services can do the same. You do your best with your knowledge, but when you know you can do better, there's a responsibility to act as a crisis service. Don’t turn a blind eye. Read more here: https://babeltext.com/blog/flooding-in-qld-nsw-highlights-urgent-need-for-multilingual-warnings/

When English is a second language, attending school, TAFE, or university may feel daunting. You can make your students feel heard and seen with the Babeltext platform. Communicate from School to Student and Student to School via text message in up to 133 languages. Give each student and their caregivers the opportunity to be part of your learning community. Read more here: https://babeltext.com/blog/solutions-for-campus-experience-with-babeltext-platform/

As a specialist in your field, you likely know that 1 in 6 Australians suffer from hearing loss. The question is, are you offering the best possible support? Babeltext is a revolutionary solution for Audiology Clinics and other healthcare practices to effectively communicate with the hearing or speech impaired in 133 languages. Our platform effortlessly integrates with clinical CRM systems to give clinicians, clinic staff, and patients complete peace of mind—no complicated training required. Patients can easily schedule appointments, seek support, and access key information via text in up to 133 languages. Read more here: https://babeltext.com/blog/how-sms-messaging-unlocks-communication-for-the-deaf-and-hard-of-hearing/

The 2016 Census identified that inside Australian homes, we have “300” separately identified spoken languages”. Babeltext is a cost-effective solution to communicate with non-English speakers and engage them in Tourism activities. Text-based messaging through the platform removes language barriers for Immigration or Tourism bodies and the individuals corresponding with your organisation. Remove unnecessary angst, stress, and discomfort for all involved. Communicate important information clearly and efficiently.

Our Team

Get to know our team members below and discover the wealth of knowledge and experience they bring to the table. We are proud to have such a talented team to help improve your customer engagement.

David Hayes

COO / Founder

A successful entrepreneur and highly creative executive, David’s long career spanned from traditional media to music, telco, web and IT technology

Muhammad Skaka

Director of Strategy

A highly experienced technologist with over 15 years of expertise in business and technology implementation consulting. My primary focus is driving organisational digital transformation, enabling companies to navigate the dynamic digital landscape, leverage emerging technologies, and optimise operations, enhance customer experiences, and achieve strategic objectives.

Graeme Campbell

CTO / Founder

Graeme Campbell is a top-performing, solutions-focused information technology manager. He brings to the team more than twenty years IT experience.

Connah Cutbush

UI / UX

Connah has over 25 years experience in delivering software to solve critical business problems with a focus on data engineering for banking and healthcare.

Andrew Stevens

UI / UX

Andrew has 15 years experience in web software development with 6 of that focusing on Javascript web front-end development.

Akash Chabhadia

Tech Lead / BA

Akash with a technical background has a passion in solving real world business problems with software solutions and has experience in various industries.

Devika Vyas

Programmer

Devika is a seasoned project manager, her technical understanding enables her to effectively manage stakeholder expectation to ahcieve business goals.

Sajan Grover

Programmer

Sajan is versatile full-stack software developer with 7 years of industry experience. He has worked on various tech-stacks with knowledge of AWS.

Adam Moorhead

Marketing

Adam supports the sales team with strategy, marketing and PR, while working closely with David on our partnerships and service offerings.

Advisors

Troy Mahoney

Strategy

Unique in his ability to manage multiple high-impact businesses, from Tech to Property to Finance.

Faissal houhou

Growth Advisor – Global

Twenty years in growing Telecoms, Tech, and Payments Companies (Orange, Gemalto, Sinch, Boku, Amex, Digital Virgo).

Senior Vice President with a proven track record in leading international business strategies for tech companies. Adept at navigating complex global markets, optimizing cross-functional teams, and driving revenue growth through innovative solutions. Excels in building and nurturing key partnerships, cultivating a culture of excellence, and delivering exceptional results in dynamic, high-growth environments.

Derrick De Souza

Legal and Finance

Derrick is experienced in finance, accounting, taxation, banking and mergers and acquisitions. Consultant to APAC businesses for over fifteen years

Testimonials

Don’t just take our word for it – here’s what our clients have to say about their experience using Babel Text.

“A progressive business or service that wants to be competitive in the new digital era needs to create new opportunities for authentic human connection.
Babeltext is the solution”

Ethnic Communities Council NSW

“Babeltext is helping elevate the hotel to a modern standard of communication”.

Schwartz Hotel Group

“Babeltext has been a fantastic partner with our Couch Surfer text line & platform and significantly reduced the impact of homeless in CaLD communities”.

Jewish House

Contact Us

We would love to hear from you! Contact us using the information below, and we’ll get back to you as soon as possible.

Scan & Send

Or contact us here