Web chat has become a dynamic cornerstone of modern customer engagement. This real-time communication channel, often integrated directly into websites, offers customers an immediate way to seek information, ask questions, and resolve issues. Businesses can deploy chatbots or have live agents on hand to provide assistance and build meaningful customer relationships.

The convenience of web chat cannot be overstated. Customers appreciate the quick, accessible support that web chat provides, whether they’re on a desktop or mobile device. Moreover, it’s a versatile tool, allowing companies to offer personalized recommendations, facilitate sales, and gather valuable customer feedback. As businesses continue to prioritize digital customer service, web chat remains a valuable asset for fostering better customer relationships and enhancing the overall online experience.

• About 69% of shoppers in the US prefer live chat to chatbot support. (Freshworks)
• Live chat is the number one service choice for shoppers between 18 and 49 years old. (Gartner)
• Around 73% of customers find live chat the most satisfactory form of communication with a company. (Invesp)
• Millennials are 20% more likely to use live chat. (ICMI)
• The global live chat market is projected to reach $987.3 million by 2023. (Knowledge-based Value Research)
• Customers who use live chat, spend up to 60% more per purchase than those who don’t. (Software Advice)

[/vc_column_text][/vc_column][/vc_row]