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Why Telecom Companies Should Partner with Babeltext and How NEXTGEN and AWS Are Powering Its AI Journey

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Sydney, Australia – November 2025 Telecom providers stand at a critical turning point. For decades, legacy OSS (Operations Support Systems) and BSS (Business Support Systems) have formed the backbone of telco operations. Yet today, these systems consume the majority of IT budgets, leaving little room for innovation.

To move forward, the industry must embrace AI, automation, and cloud-native architectures, and that’s where Babeltext, supported by NEXTGEN Group and Amazon Web Services (AWS), is leading the charge.

Moving Beyond Reactive AI

The telecom industry is entering the era of Agentic AI intelligent systems that can predict issues, self-correct, and optimise operations before disruptions even occur.

However, while network intelligence advances rapidly, customer engagement still lags.

Babeltext bridges this divide. Acting as the “Action Layer” between intelligent networks and human interaction, Babeltext turns AI insights into real-world customer actions in 195 languages across seven major messaging channels: SMS, WhatsApp, Messenger, WeChat, Telegram, Discord, and Web Chat.

“As networks become self-managing, customer communication must become equally intelligent, inclusive, and instant,” said David Hayes, Founder of Babeltext. “Babeltext makes that possible, connecting telecoms directly to customers in their language and on their preferred channel.”

Powered by NEXTGEN and AWS

Babeltext’s rapid evolution has been fuelled by a strategic partnership with NEXTGEN Group, an AWS Distribution and Enablement Partner across Australia and New Zealand.

NEXTGEN has guided Babeltext through AWS Partner Network (APN) enablement, helping the company build a secure, enterprise-ready infrastructure aligned with telecom and public-sector standards.

Through this partnership, Babeltext has achieved:

  • AWS Marketplace Listing – enabling global scalability and simplified procurement for enterprise and government clients.
  • APN Partner Enablement and Go-to-Market Readiness – positioning Babeltext within AWS’s trusted global ecosystem.
  • Progress Toward ISV Accelerate (ISVA) Status – paving the way for co-sell opportunities and direct AWS field engagement.
  • Ongoing AWS Collaboration – leveraging AWS AI, Bedrock, and secure data handling to power multilingual, omnichannel engagement.

“NEXTGEN’s support has been fundamental to Babeltext’s journey on AWS,” Hayes added. “Their enablement framework has allowed us to move from prototype to enterprise-grade solution, ready for global telecom deployment.”

Supporting the Telecom Evolution

Babeltext empowers telecom providers to:

  • Break down language barriers across sales, support, and customer engagement.
  • Automate routine interactions while retaining the human touch.
  • Expand into new markets with multilingual capabilities that meet compliance and inclusivity standards.
  • Deliver measurable results, faster resolutions, higher CSAT scores, and improved conversion rates.

Operating exclusively on AWS infrastructure, Babeltext brings telecom customer engagement into the same era of automation and scalability that’s transforming the network core.

Why Now?

As telecom leaders like AWS and Ericsson redefine the technical backbone of global communications, the next transformation lies in connecting people.

Babeltext, empowered by NEXTGEN and AWS, ensures that as networks evolve into autonomous systems, customer engagement evolves too, becoming more intelligent, inclusive, and human.

About Babeltext

Babeltext is an Australian-founded, AI-powered multilingual messaging platform that removes language barriers and enables inclusive, omnichannel engagement. Supporting 195 languages and integrating AI with human agents, Babeltext helps enterprises, telcos, and governments communicate effectively and empathetically across all major messaging apps.

About NEXTGEN Group

NEXTGEN is a leading technology distributor and ecosystem enabler in Australia and Asia. Through its Cloud, Security, and AWS Partner Enablement programs, NEXTGEN helps innovative software vendors like Babeltext accelerate AWS integration, marketplace readiness, and global scalability.